Shipments

All products are "Free Shipping" on airmax-shox.com,Shipping cost are included.We will processing your order in 2 days after we received your payment.then we will provide a tracking number and tracking website.You can log in airmax-shox.com to check your order information.Normally it will take 4-7 working days to arrive at your door. Total delivery time include two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 4-7 working days.But we can't promise your exact time.If you still have other questions.Please contact our customer sevice.

Return Policy

Please contact us first before you return the goods.Our customer serivce staff will try to discuss with you.If there are irremediable defects with the items, you can return them back to us for change or give you a refund.Please email our Customer Service Department,they will give you our return address, and other matters you should attend.Normally it will take 2 weeks to return goods to us by Post Office.Please be attention!To Make sure size is correct when you place Trainers order online.If the size can't fit you.You shoule pay the two-side shipping cost if you want to return for change. 

NOTE: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information.

Please be attention! 

1.Make sure the delivery address is correct and complete. If the parcel was returned to us for the wrong or incomplete delivery address,you should pay for the re-send shipping cost.

2. Make sure the size is correct when you place your order online.If the size, which you chose by yourself,can not fit you. If you want to return for change,it is ok, we are sorry that you should pay the two-side shipping cost. (Sometimes if  you cannot be sure what size you should wear, please check size list on website)

3.Make sure the phone number is correct. Please leave correct phone number,because if you are not in the house, the delivery staff will be able to contact you with this number.

4.Make sure the style of the trainers is what you like when you order online.The real items are the same as photos showed on our website,if you are not satisfied with the trainers,but that is indeed what you choose,we should be sorry to say we can not accept your change or return,because the cost of our trainers is quite high, such as labour cost, shipping cost, advertisement cost and so on. So we will appreciate if we can get your understanding, hope you to make sure the style is what you like.

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